Book Services via Conversation AI
What’s New?
Users can now book appointments in Services Calendar directly through chat using Conversation AI across all supported channels, SMS, Live Chat, Facebook, Instagram, and WhatsApp.
Instead of filling out forms, customers can simply describe what they need in natural language, and the AI agent takes care of the booking.
This introduces a conversational-first approach to service bookings.
How It Works
Conversation AI is now fully integrated with Services Calendar configurations, supporting:
- Multiple services
- Location and staff selection
- Add-ons and variations
The AI understands user intent (even across multiple turns), maps it to the correct service setup, and creates accurate bookings.
You can also control:
- Which services the AI should manage
- Custom booking instructions for the agent
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This is a new feature altogether from scratch , based on the feedbacks lots of enhancements will be planned and released
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How to Use
- Create services in Calendar Settings
- Enable the feature from Labs
- Enable appointment booking in Prompt-based bots
- Select the services you want the AI to handle
- private services are not supported. only the services which are public facing is supported
- Start a conversation on any supported channel
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Additional Capabilities
Full lifecycle support for service bookings:
- Book appointments
- Reschedule
- Cancel
- Send booking link instead (Optional)
- Pause bot after booking
- Trigger workflows
- Transfer conversations
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Preview of Configuration
- Follows Existing Setup
Conversation AI strictly follows the configuration defined in your
Services Calendar
.- Configuration Changes
Any updates (services, availability, staff, etc.) must be made at the
Service Calendar level
to reflect in AI bookings.Payment Criteria
- Pay in Person
Appointment is booked and confirmed directly
- Online Payment
Appointment is created but remains in an
unconfirmed state
Payment collection is not handled by the bot yet
Note: Conversation AI does not currently support collecting payments during the booking flow.
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Key Innovations
- Memory Layer
Remembers user inputs even if they deviate mid-conversation
- Ambiguity Detection
Asks clarifying questions when needed
- Booking Preview
Shows details before confirmation
- Built for the Future
Scalable foundation for upcoming calendar types and advanced conversational booking
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Coming Next
Support for
Services V2 in Flow Builder bots
is planned next.---
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